Privacy Policy And Terms of Services

Bark and Bone Pet Services — Text Communications Privacy Policy

1. Purpose and scope This policy explains how Bark and Bone Pet Services (“we,” “us,” or “Company”) collects, uses, stores, and shares information when communicating with clients and prospects via SMS/MMS/text messaging and related automated messaging services. It applies to all text-based communications for appointment reminders, service updates, promotions, customer service, and other business purposes.
2. Consent and enrollment

• We will only send texts to phone numbers for which we have received prior express consent (opt-in),  written or electronic or verbal.
• By providing your phone number and agreeing to receive messages, you consent to receive recurring text messages from Bark and Bone Pet Services.
• Message frequency depends on your interactions (e.g., appointment confirmations, reminders, updates).

1. Types of information collected

• Contact data: phone number, name (if provided).
• Message content: text of communications you send to us (questions, photos, replies).
• Metadata: message timestamps, delivery status, device/carrier information, and IP addresses where applicable.
• Opt-in/opt-out status and preferences.

1. How we use text message information

• To confirm and remind you of appointments and service details.
• To provide updates about service status (e.g., arrival times, cancellations).
• To respond to customer inquiries and provide customer support.
• For billing or payment notifications, when applicable.
• To send promotional messages if you have opted in to receive them.
• To improve our services and for internal business analytics.

1. Message costs and carrier delivery

• Message and data rates may apply from your mobile carrier. You are responsible for those charges.
• We are not responsible for third-party carrier delays or failures.

1. Opt-out and STOP instructions

• You may opt out of recurring text messages at any time by replying STOP, UNSUBSCRIBE, or another clear opt-out command. After receiving an opt-out request, we will send a confirmation message and cease non-transactional messaging.
• Reply HELP or SUPPORT (or call our Customer Care) for help or more information.
• Opting out of promotional messages will not opt you out of transactional messages necessary for service delivery (e.g., appointment reminders), unless you specify otherwise.

1. Retention and deletion

• We retain text messages and related data for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.
• If you request deletion of your messages or phone number, we will remove your number from promotional and non-essential messaging lists and will delete message content where feasible, subject to legal or operational exceptions (e.g., records needed for billing or dispute resolution).

1. Sharing and third parties

• We may share text message information with service providers who help deliver messages, process payments, provide customer support, or host data (e.g., SMS gateway providers, cloud storage vendors). These providers are contractually required to protect your information.
• We will not sell your phone number or message content. We may disclose information to comply with legal obligations or protect rights, safety, or property.

1. Security

• We use administrative, technical, and physical safeguards to protect text message information. While we take reasonable measures, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

1. Minors

• Our text services are intended for users aged 18 and over (or the age of majority in your jurisdiction). We do not knowingly collect or solicit phone numbers from minors. If a parent or guardian believes we have collected a minor’s phone number, contact us to request removal.

1. Changes to this policy

• We may update this policy. We will post changes on our website and/or notify affected users by text or other contact methods. Continued use of our text services after notice constitutes acceptance of the updated policy.

1. Contact information For questions, deletion requests, opt-out assistance, or privacy concerns, contact: Bark and Bone Pet Services Email: admin@barkandbonenc.com Phone: 919-299-4058 Mail: Bark and Bone Pet Services 510 N Breazeale Ave. Mount Olive, NC 28365

Effective date: 04/14/2026